Warranty

Warranty

For new homeowners who purchased their Ascot home within the last 12 months, please see instructions below on how to login to the New Homeowner Portal for the first time.

Follow the link below to visit our new Ascot Homeowner Portal. This portal allows all new homeowners to submit, track, and print any warranty claims online.



For warranty claims submitted after 12 months please contact PWSC Home Experts and submit all warranty claims for years 2 - 10 directly to PWSC Home Experts. 

1-800-850-2799 - Phone Number
customersupport@pwsc.com - Email



Submit a Warranty Claim
Submit a claim
Homeowner Warranty Manual
View Manual & Download

Warranty Request

How To Get In Touch With Our Customer Care Team

Hours: Monday – Friday, 8:00 am – 5:00pm
Phone: (910) 688-7361 - Office Line
 (910) 783-5879 - Customer Care Direct Line
Email: warranty@ascotgrp.com


Your request is very important to us. Please allow for a 24-48 hour response time. Should an emergency arise, please use the emergency contact information provided to you during the blue tape walk through which is located inside of the kitchen cabinets. HVAC contact information is located on the thermostat. Emergencies consist of scenarios where the home becomes uninhabitable, such as complete loss of heating or cooling, no working bathrooms or kitchen, gas leak, etc. If the issue is deemed not to be an emergency, you will be advised to contact Ascot.